Payment Terms

Pay with Credit/Debit Card

The available credit/debit card options are listed below.

This transaction is strongly secured and encrypted by Stripe.

Please note that Studio Ghibli AU Store does not collect your credit/debit card number or personal information when you make a payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.

You also use Apple Pay if you are using Apple devices.

Pay with Paypal

When placing an order with PayPal, you will be redirected to the PayPal payment page where you can confirm your payment by logging in with your PayPal username and password.

You may still check out even without a PayPal account. To do so, please click “Pay with Debit/Credit Card” in the PayPal payment page and you will be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal.

Apply “Coupon Codes” and “Bonus Points”

You can apply coupon codes and bonus points to your order at checkout. Once you’ve entered your coupon code and bonus points, click “APPLY” and your order total will update to reflect the discount amount. Please note that if you do not click “APPLY” before continuing to checkout, the coupon code and bonus points you entered will not be applied.

NOTES:

Please be sure that you correctly enter the coupon code, with no spaces before, within, or after it.Coupons cannot be combined. You can only apply one coupon code per order.

Apply the coupon before its expiration date – the expiration date will be clearly indicated when the coupon is issued to you.

Coupons may require a minimum purchase.

Some coupons apply only to specific products or exclude specified products.

A coupon can only be applied once.

Secure Payment Guarantee

a) If you want to order something in our online shop, it is necessary for the conclusion of the contract that you give us the personal data we need to process the order. The mandatory data required to process the contract is marked as such; all other data you provide is voluntary. You can either enter your data only once for the order or use your email address to set up a password-protected user account with us, in which your data can be stored for later purchases until you revoke your consent. You can deactivate or delete the data and the user account at any time via the account.

To prevent unauthorised access to your personal data by third parties, the order process is encrypted using TLS technology.

When we process the data provided by you to process your order, this includes, for example, individual customer service. In the course of order processing, we pass on personal data to one of our third-party production companies within the group, to a shipping company commissioned by the production companies.

Payment via PayPal is processed by PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (“PayPal”).

Payment via Stripe is processed by Stripe, 354 Oyster Point Blvd South San Francisco, CA 94080 United States (“Stripe”).

The legal bases for the processing of personal data as part of order processing are Art. 6(1) Sentences 1(b) and (f) GDPR. Due to commercial and tax regulations, we are obliged to store your order, address and payment data for a period of ten years.

b) During the order process we also conduct a fraud prevention check via our payment gateway Stripe, which involves using your IP address to carry out a geolocalisation and compare your data with previous experience. This may mean that an order cannot be placed with the selected payment method. Our aim in this regard is to prevent any abuse of your chosen payment method by third parties and to protect ourselves from payment defaults. The legal basis for the processing is Art. 6(1) Sentence 1(f) GDPR.

Since this involves automated decision-making, you have the right to challenge the decision (in this case the refusal of a certain payment method) and have the decision reviewed by a person. In such cases we ask that you contact us using the contact details mentioned in Section 1. Please note that the payment method may have been rejected due to a typing error and you should, therefore, check what you have entered again during the order process if necessary.

c) During the ordering process we use Google Maps Autocomplete, a service of Google LLC (“Google”). This allows an address you start typing to be completed automatically, avoiding delivery errors. Google sometimes conducts a geolocalisation using your IP address and receives the information that you have retrieved the corresponding subpage of our website. In addition, the data referred to in Section 2.1 is transmitted. This is regardless of whether you have a Google account and are logged in. Once you are logged in to your Google Account, the information will be directly associated with your account. If you do not want this assignment to occur, you must log out before entering your address. Google stores your data as user profiles and uses it (even in the case of users who are not logged in) for the purposes of advertising, market research and/or the needs-oriented design of its own website. Google also processes your personal data in the USA and has subjected itself to the EU-US Privacy Shield (https://www.privacyshield.gov/EU-US-Framework). You can object to Google creating such user profiles. For more information about the purpose and scope of data processing by Google and about protecting your privacy, please refer to Google’s Privacy Policy: https://policies.google.com/privacy?hl=en. The binding terms of use for Google Maps/Google Earth can be found here: https://www.google.com/intl/en_US/help/terms_maps.html. Third-party provider information: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

The legal basis for the processing is Art. 6(1) Sentence 1(f) GDPR.

d) After you place an order, we will process your order and address data to send you a personalised email asking you to rate our products. By obtaining ratings, our aim is to improve our services and adapt them to our customers’ wishes.